What is a locksmith?

To put it simply, a locksmith is a professional who is trained in creating and dismantling locks.

When should I call a locksmith?

You should call a locksmith when you’re locked out of your car or your house, if you need a lock replaced, or if you want to install some extra security features in your home or business (a dead bolt, for example).

How can I tell if a locksmith is legitimate?

There are several things you can do to make sure that the locksmith you use is a reputable one.  First of all, when you call the number, listen to what is said by the person who answers the phone.  If they give you a specific business name, that’s a point in their favor.  If they say something evasive like “locksmith service,” that’s not a good sign. Try to get them to give you the name of their business.  If they refuse, go with someone else. When on the phone, ask for an estimate on how much the service will cost.  If the price you hear later isn’t close to your estimate, refuse to use that service.  Keep an eye on the address listed for the company.  Some scammers will list a false local address in order to appear more legitimate.  Finally, make sure to ask the locksmith for identification when he arrives.  Check to make sure that the company on the invoice is the same on the car or van and on the locksmith’s business card.

How do I check on the location of a locksmith?

There are websites you can use to match street addresses with phone numbers.  If you’re familiar with the area, you might want to check the address out yourself.  Keep in mind that some reputable locksmiths run businesses out of their homes, but if your search comes up with an empty lot or a fast food restaurant, you might want to continue your search.

Should my locksmith be insured?

Yes.  There are things that can go wrong when a locksmith does his job.  He may accidentally do some damage while repairing your lock or a faulty job could lead to damage or injury later on.  In these cases it’s very important to have an insured locksmith to make sure the cost of damages are covered.

My locksmith asked me for identification.  Is that normal?

Absolutely!  Your locksmith wants to make sure that you really are the owner of the house or car that he’s unlocking.  If this was not a common practice, less than honest people would have no problem getting into places that you would rather they wouldn’t, all they’d have to do is call a locksmith and they could go wherever they wanted!  A legitimate locksmith will ask for your identification, so be sure to expect it. If he’s willing to get you into a locked area without knowing who you are, you might want to reconsider hiring him in the first place.

Will my lock have to be replaced?

Chances are that it will not have to be replaced.  The sophistication of the equipment most reputable locksmith’s use allows them to open nearly every lock.  If you’re told that your lock is beyond repair and will need an expensive, time consuming replacement, think twice.  Though there are certainly times when drilling is necessary, if the so-called locksmith immediately recommends drilling the lock (which will likely destroy it), it should be a red flag.  This is a common trick used by scammers to get more money out of you.

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